FAQ

Following you find answers to frequently asked questions regarding the expocontrol service. If you have additional questions, please do not hesitate to contact our support team.

Security

Is my data safe?

Yes, your data is safe and accessible at any time. Specifically we ensure and offer:

• Data security on a high level: your data gets to us through a safe internet connection and is stored in a modern data center. Through physical protection, user authentication, application security and other features expocontrol ensures the protection of your data
• German data privacy protection: we comply with the German data privacy regulations (”deutsche Datenschutzgesetz”) and offer you the complete deletion of your data at any time
• High availability: By using modern data centers expocontrol ensures high levels of service availability and quality
• Data export, at any time: At any time, we enable you to export your data
• Use of widely accepted standards: The provision of our service is in line with widely accepted standards that are being used by other successful web services (e.g. Google Mail, Salesforce.com, Amazon Web Services etc.)

Support

What to do if I have any questions?

No problem, we are happy to help. Throughout the web site you will find helpful information marked by „?“. General information is available under “Help”. Here you also find a number of tutorials. In addition, our support team is happy to answer your questions at any time.

Technology

Do I have to install any software on my computer?

No, you can use expocontrol conveniently through your standard web browser with having to install any software on your computer. This way the service is available to you anywhere in the world and you have access to your data even at the expo.

Data Export

Will I be able to get the data out of expocontrol at a later time?

At any time. Just send us an Email and we will make your data available in an adequate format by sending you a file containing the data. In the future there will be a simple export function within the system.

General Questions

How does expocontrol make money?

In the future expocontrol will make money by enabling process integration with expo related services like travel arrangements, hotel reservations, catering, booth construction etc..

If you have any additional questions, please contact our support team.